'We're entering a whole new age

The CEO of Samsara has hailed the benefits of AI in helping modernize and boost efficiency and productivity in the operations industry.

Speaking at the opening keynote of Samsara Beyond 2026 conference in Las Vegas, Sanjit Biswas laid out how the company is, “working together to build the future of operations”.

“These are industries that you can't read about in a book, or just visit a website…you have to put on your boots and go onsite,” he noted.

“Automate away the grind”

Biswas noted how Samsara’s customers are all facing the same challenges, namely the rising cost of fuel, caused by the war in the Middle East, put also the rising cost of doing business across the board, with rising maintenance costs also biting hard.

But technology was also proving a challenge in these more “hands-on” industries, he noted, with too many reports and disparate systems in conflict, leading to “data overload” as too many apps and distractions actually just annoy and frustrate workers.

To combat this, Biswas set out his idea of “automate away the grind” - using technology to give workers time back to focus on the really important tasks.

“We're entering a whole new age - the age of intelligence," he said, noting how Samsara wants to be, “taking operations to the next level”.

“We can collect tons and tones of data in the field,” he added, “and now we can use AI to find insights, and figure out what’s really going on…AI can now formulate plans, figure out tools, and really help you run your operation to take action on your behalf.”

Biswas laid out a host of useful examples where AI could benefit frontline workers, such as automatically adjusting vehicle settings during extreme weather situations, monitoring usage of tools and equipment to help predict when maintenance is needed, and giving drivers more information on delivery situations/environments such as a new drop-off location.

To back this up, Samsara announced its new Agent Studio, specifically designed for companies in the physical operations sector, which lets customers utilize a range of pre-configured agents or build their own from scratch.

The company says that going forward, tasks such as managing paperwork, communicating with drivers, and working with vendors can now be automated with agents in minutes, freeing staff from hours of manual work each week

“Reducing risk for the frontline, increasing the efficiency of the operation, and really helping you digitally transform with this technology - that’s what we’re excited about today," Biswas concluded.